Welcome to [Store Name]. These Terms and Conditions govern access to, browsing of, and purchase of products through our website [Sto re URL].
By accessing this website and/or making a purchase, you agree to be bound by these terms. If you do not agree with any of the conditions set out here, please do not use this website.
1. Owner Identification
In compliance with the general information duty set out in Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), the following details of the owner are provided:
- Business Name: [Full Name of Sole Trader or Company]
- Tax ID (NIF/CIF): [Tax Identification Number]
- Business Address: [Address, City, Postal Code, Spain]
- Contact Email: [Support email address]
2. Intellectual and Industrial Property
All content displayed on this platform (texts, photographs, graphics, images, icons, logos, colour combinations, interface design, and source code) is protected by intellectual and industrial property rights.
Reproduction, distribution, or modification of any element of this website without the prior written authorisation of the brand owner is expressly prohibited.
3. Purchase Conditions and Availability
- Prices: All prices shown in the online store include Value Added Tax (VAT) applicable in Spain, unless otherwise stated. Shipping costs will be calculated and itemised transparently before payment is completed.
- Stock and Availability: As most products are handmade, production runs may be limited. If an order is placed for a product that is out of stock due to a technical error, we will contact you immediately to offer a solution or a full refund.
- Customised Products: Products made to order or customised by the customer (such as bespoke engravings) cannot be modified or cancelled once they have entered the production phase in the workshop.
4. Payment Methods and Security
The customer agrees to pay the full amount for the products purchased through the channels enabled on the payment gateway:
- Credit/Debit Cards and Bizum: Processed securely through our encrypted payment service provider.
- Security: This online store does not store customers’ bank or card details under any circumstances. The entire payment process is handled externally through encrypted tokens provided by the authorised payment gateway.
5. Shipping and Delivery
- Shipping Area: We ship throughout mainland Spain, the Balearic Islands, the Canary Islands [and other destinations if applicable].
- Delivery Times: Estimated delivery times are shown during the checkout process. For standard products, delivery is usually within [X] to [X] business days. Custom or handmade products require additional preparation time of [X] days in the workshop.
- Liability: We are not responsible for delays caused by courier companies, strikes, or incorrect shipping details entered by the customer in the order form.
6. Right of Withdrawal and Returns
Under European regulations, the customer has 14 calendar days from receipt of the product to withdraw from the purchase without giving any reason.
- Exceptions: The right of withdrawal does not apply to products that have been made to the consumer’s specifications or are clearly personalised (modified items, custom laser engravings, etc.).
- Conditions: To accept a return of a standard product, it must be in perfect condition, in its original packaging, and show no signs of use or assembly. Return shipping costs are borne by the buyer, unless the product has a manufacturing defect or fault from the outset.
7. Changes to These Terms
We reserve the right to modify, update, or replace any part of these Terms and Conditions at any time without prior notice. It is the user’s responsibility to review this page periodically to check for changes.
8. Applicable Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with Spanish law. For the resolution of any dispute or litigation arising from use of this website, the parties submit to the Courts of [Your City/Málaga], waiving any other jurisdiction that may apply.